What Happens Once I've Chosen a Property?

Once you have chosen a property to proceed with, we will check your circumstances again and ensure you are suitable to proceed with the requested property. Once this is confirmed non-refundable holding monies are taken in order to remove the property from the market. Subject to your new landlord’s agreement the property is taken off of the market.

What Happens To Your Application?

A prospective applicant for Town Rentals will be thoroughly referenced. Referencing includes a credit check, proof of residency, a landlord reference and employment checks. In addition, we will complete 'Right to Rent' checks.

In order to qualify for the referencing process, Town Rentals work to an income to rent ratio. The income to rent ratio produces a realistic figure to ensure the household income is enough to cover living costs for the property. The income to rent ratio is 30 x the rental figure. For example, for a property with a rental figure of £600pcm, tenants would need to have a salary of £18,000. (600 x 30 = 18000.) If there are two or more tenants in a property, this figure can be shared between them.

Please note that if applicant/s are on a temporary/bank/zero hour work contract or fall below the rent ratio figure, 6 months rent/a guarantor will need to be paid/referenced upon moving into the property to be able to proceed, if the landlord is agreeable.

You must declare any adverse credit history including IVA's, CCJ's and bankruptcy, failure to do so could result in your application being declined. Your application forms are sent to you via email. Once submitted the application form is sent to our professional referencing company who will grade your references accordingly. Town Rentals have the right to refuse applicants as tenants at any point.

What are the Referencing and Admin Charges?

£200 per property admin fee. £100 per adult referencing fee Inc. VAT

The administration and referencing fees cover the initial setting up for a move in and processing of all paperwork, together with this we will ask for the holding fee which will go towards half your deposit if your application is successful. The final half of the deposit will be due on the day a tenant moves into the property, along with the first month's rent.

These fees are not charged again at any point during a tenancy.

If a guarantor is required at any stage of the referencing process an additional £100 per guarantor will be chargeable, in order to reference this applicant. They will also be required to sign a guarantor agreement.

Holding monies are strictly non-refundable.

Move In Day

We will contact you once we have received all final reference report/s back from our referencing company to arrange a time for you to come in to the office on your specified move in date. This is when you will sign your tenancy agreements, inventory reports, pay the outstanding balance and collect your keys. All parties moving in to the property need to be available to attend this appointment and provided the required proof of identification, if you haven’t done so already.


Once you have paid your full deposit, this will be submitted via the Deposit Protection Service (DPS) as outlined in the prescribed information that you will receive on move in day. At the end of your tenancy you will be required to pay a check out fee of which can be payable on the return of keys or deducted from your deposit, the property will be checked by either Town Rentals or the landlord against the Schedule of Condition report carried out prior to you moving in. We will endeavour to contact you to discuss this matter and then the deposit will be released accordingly. The only time that this will not be the case is if the landlord has requested to hold the deposit in their own government approved scheme or carried out their own independent inventory.

Will Tenants Incur Any Other Charges?

Chargeable Services Charge Incurred (inc VAT)
Guarantor fee (per guarantor) £100
Renewal/extension of contract £60
Amendments to tenancy £30
Late payment of rent £30
Change in rental date £30
Check out fee £60

Town Rentals, part of Town Property Group Ltd. are members of the Property Ombudsman redress scheme.
Town Rentals are not a member of a money protected scheme.

Amendents To Tenancy

If a tenant chooses to change their move in date or organise a change in the day that the monthly rent is paid, an administration fee would also be required. This administration fee would always be charged anytime alterations are required to the current Terms and Conditions.

Renewal Of Tenancy

Tenants will incur a charge for extending their tenancy agreement. Should you choose to roll onto a periodic tenancy the current terms and conditions of the existing agreement remain in place and the same notice to quit is required. Tenants will need to sign prescribed information regardless if a fixed term tenancy applies and therefore a charge is still applicable.

What If I Pay My Rent Late?

In the event we do not receive your rent on the rental date specified, without any prior warning as to why this may be late, you will incur a late rental charge. If we do receive notice from you that this will be late, we will request a date that this will be paid within a reasonable amount of time. If it is not paid on the date specified you will incur the above charge.

Check Out

Upon vacating the property, you will be charged a check out fee if a check out is completed. This is the cost incurred to arrange the check out inclusive of all administration.

Tenants Insurance

We strongly recommend for you, as the tenant, to take out contents insurance, this is an insurance covering your personal belongings.

Utilities, TV and Telephone

Town Rentals will notify all utility companies including council tax, south east water, southern water, gas and electric providers by writing of the tenancy commencement. However, it is advisable to contact these in order to set up a payment plan. Both television and telephone lines are the responsibility of the tenant to ensure that these are set up and paid for.

Phone Lines, Aerial and Satellite Dishes

Please be aware that it is not the responsibility of us, as the letting agents, to check that the phone lines are active or aerial and satellite dishes conform to your television requirements. As many areas have different levels of signal, this cannot be down to us as the managing agent to rectify. Should you require connection to a television or telephone line this is your responsibility as a tenant.

Redress Scheme

Town Rentals, part of the Town Property Group are members of The Property Ombudsman.